Return and Refund Policy

Return and Refund Policy

Thank you for choosing Kawaii Art Co for your unique art and merchandise. We appreciate your support and are committed to providing you with high-quality products. Please review our Return and Refund Policy below:

Returns and Exchanges (Size/Color Changes or Change of Mind):

At Kawaii Art Co, we collaborate with Printify, a print-on-demand company that crafts one-of-a-kind items when they are ordered. Due to the personalized nature of our products, we do not facilitate returns or exchanges for reasons such as selecting the incorrect size or color or changing your mind about your purchase.

Damaged Products or Manufacturing Errors:

In the unlikely event that you receive a damaged product or encounter a manufacturing error, we've got you covered. We offer a free replacement or a refund for such cases, provided you contact us within 30 days of receiving your product. To initiate the process, please reach out to our team using the "Contact" form and include a clear photo that clearly displays the issue.

Multiple Products with the Same Issue:

If you encounter an issue that affects multiple products using the same design, we may request an additional photo or video that shows all affected items in one frame for confirmation purposes.

Customer Responsibility:

Please note that neither Kawaii Art Co nor Printify will be held responsible for, or offer replacements or refunds for, orders in which the customer selected the wrong size or color. Additionally, in cases of unsuccessful delivery, you can choose either a replacement (with an extra charge) or a partial refund.

Print Placement Tolerance:

For DTG (Direct-to-Garment) products, it's important to be aware that there is a tolerance of 0.5" for print placement. This means that minor variations in the placement of the print, up to 0.5", will not be considered as defects.

If you have any questions or need assistance with a return or refund, please don't hesitate to contact our customer support team. Your satisfaction is our priority, and we're here to assist you.

Thank you for choosing Kawaii Art Co for your delightful and personalized products!